RETURNS

INSIDE EU

We hope yo love everything form your order but if something isn’t quite right, you have 14 days to return.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on

If you would like to make a size change, you will need to place a return and make a new order. Please follow the below instructions for returns:

1. Email hola@bertacabestany.com or send us a whatsapp (+34 609 889 796) for a refund/exchange request with the order number.

2. Await our email response for confirmation.

3. Place the item(s) in the original shipping box and deliver it to your nearest post office to the following address:

 

BERTA CABESTANY

AV ROMA 152 ENTRESUELO 3, 08011, BARCELONA.

+34 609 889 796

 

4. Include the original invoice inside the original packaging. 

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

*Please know that the costumer is in charge of return costs and is the only one responsable of the package arriving to us.  

OUTSIDE EU

Unfortunately - due to import taxes, Berta Cabestany is unable to accept returns from outside of the EU, therefore all purchases from outside the EU are nonrefundable.

 

For any question please contact us to hola@bertacabestany.com