S H I P P I N G  &  R E T U R N S

EU Shipping

Free shipping within Europe on all orders.

We offer deliveries from 9h to 19h.

Average delivery time is 3-7 working days.

 

Rest of the world

International shipping with GLS, Seur, Ups, DHL and TNT.

Flat fee of 60€ on 1 kg orders or less. 

Feel free to email us to hola@bertacabestany.com if you want further details on international shipping.

 

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, Berta Cabestany reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

Berta Cabestany insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Berta Cabestany.

 

Returns inside EU

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.

 

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

If you would like to make a size change, you will need to place a return and make a new order. Please follow the below instructions for returns:

1. Email hola@bertacabestany.com or send us a whatsapp (+34 609 889 796) for a refund/exchange request with the order number.

2. Await our email response for confirmation.

3. Place the item(s) in the original shipping box and deliver it to your nearest post office to the following address:

 

BERTA CABESTANY

AV ROMA 152 ENTRESUELO 3, 08011, BARCELONA.

+34 609 889 796

 

4. Include the original invoice inside the original packaging. 

5. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

*Please know that the costumer is in charge of return costs and is the only one responsable of the package arriving to us.  

 

Returns inside EU

Unfortunately - due to import taxes, Berta Cabestany is unable to accept returns from outside of the EU, therefore all purchases from outside the EU are nonrefundable.

 

For any question please contact us to hola@bertacabestany.com